Frequently Asked Questions

How to order? (purchase guidance)

Please contact our sales representative to place an order. Also, if you are not sure which model meets your budget and requirements, please contact our sales representative for advice. Email address:

What payment methods do you accept?

We accept T/T, L/C, Western Union, PayPal, etc. Please note that the available payment methods may change depending on your region.

How do you package the products?

For small size machines we will package them in standard neutral cartons and for large size machines we will package them in standard wooden cases.

How long is the production time?

Generally 3-7 days, time may change if there are other customization requirements.

What can you provide for us?

Best products and factory price.

On-time delivery and the shortest delivery time.

1-Year Warranty. If our products do not work properly within 12 months, we’ll offer spare parts for free and you need to pay for the delivery.

OEM and customized service.

User manuals will go with relative machines.

QC: All products will be checked before delivery.

Compensation: If any unqualified product is found, we’ll pay the compensation or send new qualified products to customers.

Maintenance & Repair: If any maintenance or repairs are required, we will help you identify the problem and provide guidance.

Operation Guidance: If you have any problem with operation, please feel free to contact us.

Are you a factory or a trading company?

We are a professional manufacturer specializing in the production of cutting and wire harness processing automation equipment. We confirm the assurance of the quality of machineries and its components as they are being manufactured in our own factory, which is well equipped with all necessary top quality technically skilled personnel, raw materials & machineries. From raw materials to finished components are carried out up to final stage of assembly with total inspection to ensure export quality. Our products have been exported to Japan, South Korea, Vietnam, Thailand, Indonesia, Singapore, India, Iran, Russia, Turkey, Italy, Poland, France, South Africa, the United States, Canada, Brazil, Argentina and other overseas markets, delivering efficient, high-quality services and fast solutions to many customers around the world.

What certificates do you have?

Our company has obtained many honorary certificates such as ISO9001, QS-9000, CE certification, TUV certification, enterprise credit rating certificate, outstanding private enterprises in Jiangsu Province, high-tech enterprises in Jiangsu Province and enterprises trusted in Jiangsu Province. We have obtained a total of more than 30 invention patents, more than 60 utility model patents, and more than 80 design patents.



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